FAQ

Please take a look at the questions and answers below you may just find the answer to the question you have.

Q. I have seen a product in your catalogue but not on your web site. What is the situation with this product?
A. The product may be temporarily out of stock or unavailable. We may be awaiting the arrival of the product from our suppliers. . You can use our Search option, which is optional on every page of the site, this will search, as any other search engine does, for the specific product you require.

Q. Can I specify a time of delivery as to when i'll be at home?
A. Due to our courier service we can only say that your goods will be delivered between the hours of 9am to 6pm, however if a parcel is delivered to your home while you're not there they will leave a card with contact details. The Courier then sends the parcel out from the depot on a day requested by the customer to ensure that they are at home and able to sign for the goods.

Q. Estimated Time of Arrival - ETA?
A. Depending on what kind of postage you have paid for the maximum amount of days required for delivery is standard postage which is up to 5 working days. The minimum time would be next day with our next day delivery service, just make sure you order before 3pm to receive your goods next working day.

Q. What cards are accepted in terms of payment?
A. We accept Switch, Visa, Solo, Master card. We even accept Electron card's. Sorry we can not currently accept America Express.

Q. What should i do if I think there is a problem with my order?
A. This could be due to technical or human error, in any of these rare and unlikely events please ring us on 0845 1300 666 stating your problem.

Q. Can i have some free stickers with my order?
A. Freebies are usually included with all deliveries made with us. Subject to availablilty.

Q. What do I do if I need to send an incorrect item back to Rollersnakes, or the wrong item has arrived with me?
A. Ring us on 0845 1300 666 and ask for returns, the department that deals with such problems.

Q. How can i donate my ideas to Rollersnakes?
A. If you have picture's, idea's, trick tip's or question's for us we would be more than happy to receive them. Please E-Mail them to jamesd@rollersnakes.co.uk.

Q. How safe am I to order online with my credit card?
A. Very safe! Rollersnakes is committed to providing you with a secure online shopping experience. We are always striving to keep up to date with the latest technology and security protocols. You will see a padlock symbol at the bottom of your browser window when the browser is in secure mode. This will happen when you reach the checkout because your details are taken at this point.

Q. Please could you tell me your returns policy.
A. Returns usually take seven to ten days to process from when we receive them. Please clearly label all returns ‘Rollersnakes Returns Dept.’. Remember to include your name, address, phone number and a note telling us the reason for return and what action you would like to be taken (i.e. exchange or refund). All products from Rollersnakes are guaranteed against manufacturing defects for a period of 30 days. This does not cover damage from impacts, water damage or any other damage which has arisen from misuse. Some products carry manufacturers extended warranties, see individual products for details. Please note that replacement items cannot be sent out until the original item has been returned and received. There are occasions when items may have to be forwarded to our suppliers, in these circumstances it will take a while longer for returns to be processed. All items returned for a refund must be in their original, unused condition and in their original packaging. Please do not use sticky tape on product packaging, place the items you want to return in a box or jiffy bag