Returns

Returns
We will refund you, or replace any item returned to us within 30 days of receipt, in new condition, unused and in their original packaging. Postage to cover the cost of returning goods, for exchange or refund, is the responsibility of the customer. We can arrange a collection on your behalf for a small fee. Please clearly
label all returns to ‘Rollersnakes Returns Department’. You should also remember to include your name, address, daytime telephone number and a covering letter explaining why you are returning it AND what you would like us to do; refund or exchange? With any returns (we reserve the right not to refund any item returned not in new condition or after the 30 day period)

Refunding of money:
Although we can debit your account imediatly, please allow 10 working days for your account to be credited. This is due to the process of refunding it's self.

Repairs & Replacement:
All products from Rollersnakes are guaranteed against manufacturing defects for a period of 30 days. Our guarantee does not cover damage from impacts, water damage or any other damage that has arisen from misuse. Please note that replacement items cannot be sent out until the original item has been returned. There are occasions when items have to be forwarded to our suppliers; in these circumstances it
may take a while longer for returns to be processed. All returned items should be placed in a box or a jiffy bag and secured; please do not use sticky tape on product packaging. If we send you an incorrect or alternative product that is unsuitable please call us.

Pricing:
All our prices are liable to change at any time. We reserve the right to alter prices and / or special offer details at our own discretion.

Colours:
Due to the nature of computer monitors some colours may not be accurately represented.