Retailers of skate shoes, inline skates & skateboarding goods since 1985

Returns
We want you to be delighted with your purchases, and we will always do our very best to keep it that way. To help our Customer Services Dept. deal with your problem as efficiently as possible please read the following..
Returns Procedure:

We will refund you, or replace any item returned to us within 30 days of receipt, in new condition, unused and in their original packaging. Postage to cover the cost of returning goods, for exchange or refund, is the responsibility of the customer. We can arrange a collection on your behalf for a small fee.

Please clearly label all returns to ‘Rollersnakes Returns Department’. You should also remember to include your name, address, daytime telephone number and a covering letter explaining why you are returning it AND what you would like us to do; refund or exchange?
With any returns we reserve the right not to refund any item returned not in new condition or after the 30 day period.

Refunding of money:
Although we can debit your account immediatley, please allow 10 working days for your account to be credited. This is due to the processes of refunding.

Repairs & Replacement:
All products from Rollersnakes are guaranteed against manufacturing defects for a period of 30 days. Our guarantee does not cover damage from impacts, water damage or any other damage that has arisen from misuse.

Please note that replacement items cannot be sent out until the original item has been returned. There are occasions when items have to be forwarded to our suppliers; in these circumstances it may take a while longer for returns to be processed.

All returned items should be placed in a box or a jiffy bag and secured; please do not use sticky tape on product packaging. If we send you an incorrect or alternative product that is unsuitable please call us.

Pricing:
All our prices are liable to change at any time. We reserve the right to alter prices and / or special offer details at our own discretion.

Colours:
Due to the nature of computer monitors some colours may not be accurately represented.

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Privacy Policy
All personal information that you provide is kept in accordance with the provisions of UK data protection laws. In no way will information be exploited within our trusted company and databases will never be sold on. This includes all information gathered whether by email or postal addresses.

Important Note: Users must be aware that contact information may by disclosed to law enforcement agencies should we deem it necessary.

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Security
This website is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the Thawte Authentic Site Seal which will verify the validity of our Thawte Certificate, and our commitment to your security.

SSL is a protocol for securing communication between a web browser, and web server. Whenever you access a web server using http's, the page you are sent is encrypted, and any information you send to that server is also encrypted. We use a 128-bit encryption process instead of a standard 40/56-bit.

Why do we use this method? Basically a 40 bit key can be broken in only a few hours, while it is estimated that a 128 bit key would take more than the age of the universe to break under the same (brute force) attack. This means the server is totally secure.