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Delivery Information

U.K. Delivery Services Delivery Time Price (Orders over £50/Under £50)
Standard Delivery Up to 5 Working Days FREE / £3
Next Day Delivery Exact date confirmed at checkout £3 / £6
Saturday Delivery Exact date confirmed at checkout £5 / £8
Sunday Delivery Exact date confirmed at checkout £6 / £9
Highlands, Islands, Remote areas, and Northern Ireland
- Click here for list of postcodes.
Up to 5 Working Days £3 / £6
Jersey and Guernsey Up to 5 Working Days £10

 
- All orders are dispatched using signed for services. A signature will be required on delivery.
- Our couriers class working days as Monday to Friday, excluding bank holidays.


Tracking Your Order

  • Upon packing your order we will send an email with a link you can use to track your parcel through our courier. Please note: sometimes the email is sent before our courier has your order, the tracking may take a few hours to update.
  • If you didn't receive your tracking email, please check your spam folder. If you still can't find it you can either log into your account here where you can find details of your tracking, alternatively get in touch and we'll happily provide you with your tracking number.


Next Day Delivery Eligibility

  • Orders placed before 3pm will be received the next working day. Exact date will be confirmed at checkout.
  • Working days are classed as Monday-Friday, excluding bank holidays.
  • Next Working Day is only available to UK Mainland customers
  • There are some postcode exclusions. Click here to see the full list of postcodes that do not qualify for Next Working Day.


Our Couriers

DPD

  • Larger/heavier orders are usually dispatched with DPD.
  • DPD will text you an hour delivery time slot once your parcel has been dispatched.
  • You will also be able to choose a different delivery option if you won’t be in. You will have the option to change your delivery date, provide specific delivery instructions and choose to have your parcel left with a neighbour, in a designated safe place or at a DPD pick up shop.
  • In the event DPD can't make a delivery with you they'll use the phone number you provided when placing your order to contact you to make arrangements for re-delivery. If a delivery has been attempted a calling card will be left.
  • If you choose to have your parcel delivered to a DPD Pick up Shop your parcel will be held for up to 10 days. After this period your order will be returned to us.  

Royal Mail

  • Smaller orders are usually dispatched with Royal Mail
  • We can only state that your parcel will be delivered between the hours of 9am and 6pm.
  • If you are not in at the time of delivery, Royal Mail will attempt to leave your parcel with a neighbour. If delivery cannot be made with yourself or a neighbour, a "Something for you" card will be left informing you that your parcel can be collected from the nearest Royal Mail delivery office (not your local Post Office). Royal Mail will hold the package for 14 days before returning it to us. 

International Delivery

  • We use UPS and DPD for international shipments.
  • Some countries will require you pay import tax / duty in order for it to pass through to you. We are not responsible for this cost, please make sure you research the costs that you potentially could incur.
  • For more on international shipping, click here.
     

Next Day Delivery Exclusions / Remote Areas

We regret that we are unable to offer Next Day or Free Delivery in the following areas:

  • Northern Ireland, Scottish Islands, Isle of Man, Isle of White, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.
  • AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, AB63, BF, BT, DD8, DD9, DD10, FK17, FK18, FK19, FK20, FK21, FK8, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV64, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, PA20, PA21, PA22, PA23, PA24, PA25, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH10, PH11, PH13, PH14, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PA17, PA18, TD15, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3.