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Frequently Asked Questions


What payment methods do you accept?

Can I specify a time for delivery?

Can I collect my order in store?

When will I receive my order?

What should I do if there is an issue with my item/s or order?

What should I do if I have ordered the wrong Item or want to cancel my order?

What do I do if I need to return an item for exchange or refund?

What do I do if I have a faulty Item?

How can I find out about new and upcoming products?


Q. What payment methods do you accept?
A. We accept payment by Credit or Debit card, PayPal, Amazon Payment, or alternatively 'Klarna Pay After Delivery' option allows you to pay after receiving your order. If you select 'Pay After Delivery', you will receive an invoice by email from Klarna, asking you to settle payment within 14 days. For more information about Klarna click here.

Q. Can I specify a time for delivery?
A. This will depend on what item/s you have purchased and which delivery service you have chosen when placing your order.

If your order is dispatched with Royal Mail we can only state that your goods will be delivered between the hours of 9am and 6pm.

If your order is sent with DPD and you have provided a phone number with your order, DPD will text you an hour delivery slot. This service also offers other helpful options to allow you to change your delivery date, provide further delivery instructions, leave your parcel with a neighbour, in a designated safe place, or at a DPD pick up shop.

For more details click here.

Q. Can I collect my order in store?
A. You cannot place an order on our website and collect it in store. You can however call us on 01332 222 244 to reserve your goods to purchase in store. For store opening times click here.
 

Q. When will I receive my order?
A. This will depend on the postage option you have selected. The maximum amount of days required for U.K. delivery is 5 working days on our standard service. Other services are quicker. For a full list of all our delivery services click here.

Q. What should I do if there is an issue with my item/s or order?
A. If there is an issue with the item/s or order you've received please contact us
 within 7 days of receipt of your order so that we can get the issue resolved.

 

Q. What should I do if I have ordered the wrong item or want to cancel my order?
A. If you have ordered the wrong item, made a mistake on your order, or would like to cancel your order contact us as soon as possible. If you have received a shipment confirmation this means unfortunately it's too late to cancel or amend your order and you will have to return it to us for exchange or refund. Full returns information can be found here.


Q. What do I do if I need to return an item for exchange or refund?
A. Returns information is on the back of the invoice you received with your parcel. Full returns information can also be found here.
 

Q. What do I do if I have a faulty Item?
A. Please contact us.


Q. How can I find out about new and upcoming products?
A. If you want to be kept informed about promotions, sales and forthcoming new releases, join our Mailing List (scroll down to the bottom of this page). You can also 'like' us on Facebook, 'subscribe' to our YouTube Channel, and 'follow' us on Twitter and Instagram. You can also follow our Blog for the latest and freshest news and reviews.